![]() Office ProPlus VL installer through a similar message, saying there is a Click-To-Run version of an Office product installed. They have then asked my to uninstall Office again, Install Visio, then install Office 2016 ProPlus VL. MS support asked me to uninstall my current version of Office and gave me a link to the retail version of Office ProPlus 2016 click-to-run installer, I have asked them if my VL key will work with that, and they confirmed that it will multiple times. We are sorry, Office Click-to-Run installer encountered a problem because you have these Windows Installer based Office programs installed on your computer: Whenever I try to install Visio, I get the below error: ![]() Using the Virtual Support Agent Im prompted for my product key and can enter that without problems. I got an email with the product key and instructions about using the Virtual Support Agent to get a link to reinstall. Office was installed using the "normal" bootstrap installer. I need to reinstall my copy of Office Professional Plus 2016 (purchased through work and only installed on the one machine). I have purchased MS Visio Standard from Microsoft Store. I have Microsoft Office ProPlus 2016 VL installed on my workstation. I have spent a couple of hours on the phone with Microsoft Support, and it has been a waste of time.
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